Pen Y Banc Cottage, Sarnau, Bala, Gwynedd, LL23 7LG
Cross Keys, Llandderfel, Bala, Gwynedd, LL23 7HP
Reservation, Enquiries and Booking
Terms and Conditions
Reservations by telephone: UK
Calls 01490 460 592
Outside UK + 44 (0)1490
Booking Facilities on site or print
off the form and post
In order to ensure that your holiday is
enjoyable and that the cottages meet your expectations please read the
following Terms and Conditions and other details regarding the cottage on
the web site including the Access Statements regarding both cottages before
booking, since they may not met the structural/access requirements of all
potential guests and visitors
Pen Y Banc is set into the sloping landscape
into the hill. Pen Y Banc, essentially means, “Top of Bank” and is built on
two levels with several low steps approaching the front door.
The Cross Keys is a late 18th
Century building and many quirky features relating to its age, such as some
low doors, a cellar with internal steps although there is a gate at the top.
It is in the oldest part of the village which slopes down to the River Dee
which meanders through the valley, approximately five minutes walk away.
When you make a reservation and booking it
will be understood that the terms and conditions of hire are acceptable to
Please contact me if you require further
information about the cottage before booking. I will always make every
effort to ensure that your holiday is comfortable and enjoyable since it is
always my hope that you will return or recommend the cottage to you family
The person making the booking must be 18 years
or over. They will be regarded as the party leader and take responsibility
for ensuring that the cottages meet the requirements of the other members of
the party during the hire of the Cottage.
All bookings are based on availability. Once
a reservation has been made, this will be held for seven working days to
allow deposit and postal booking form to be sent. Booking can also be made
on line but unfortunately we do not have a facility for processing
All payments are in Pounds Sterling £. For
advanced bookings, a non-returnable deposit of £50 will be required in BACS
Transfer or Cheque The remainder of payment will be due six weeks before
date of arrival.
We shall however endeavour to remind the
customer that payment is due.
If the booking is within six weeks of hire,
payment in full will be required.
The booking will be deemed to have been
accepted from the person named as the “first name” on the booking form or
the person giving their name in a telephone booking. A binding contract
will then come into existence with Carol Keys-Shaw (the owner) once the
deposit has been received.
by the Customer
In the event of a cancellation you must
let me know immediately and this must be confirmed in writing by letter or
email. If you cancel the holiday six weeks before commencement you are
still liable for the payment in full, but I will try to re-let “Pen Y Banc
Cottage”. If I am able to do so, then the remaining payment will not be
required. In the event of exceptional circumstances where this can be
supported by evidence, consideration of individual circumstances will be
made. The holiday maker may be covered by household insurance or holiday
insurance cover in such serious events. It is advisable to consider taking
out cancellation insurance cover. If your present policies do not cover
Unavailability of property of the Cottages
In the event of circumstances completely
beyond our control such as, act of god, fire, flood, snow storms, national
disaster, sea port industrial action, volcanic eruption, compliance with law
or government order, (Foot and Mouth exclusion zone) “force majeure” will
come into effect. We regret that we cannot accept liability or pay
compensation as a result of force majeure. We would however always attempt
to be fair and return Payment providing there is evidence to support claim.
Weekly bookings are generally from Saturday to
Saturday but can be flexible e.g. Sun to Sunday or Short break bookings can
be made at any time during the week. These are more likely to be available
in the off peak periods subject to availability. I request that guest
leave by 10.15 am to ensure that
time can be given to clean and prepare the cottage for the next visitors who
will arrive from 3.30 pm.
If you are likely to be considerably delayed,
please advise me since all parties are met on arrival and shown around the
cottage. The cottage will still available for the time booked, even if you
are delayed by days.
after the property and Guests Responsibilities.
We recognise that you are on holiday and do
not want to spend your time cleaning, we do however ask guests that they
treat the property and contents with respect and leave it in a tidy
Please do not go upstairs with muddy boots or
shoes and in so doing damage carpets.
Guests must not use the property for any
unlawful or commercial purpose including re-assigning or subletting or
otherwise allowing anyone to occupy it that has not previously been
Minor breakages and accidents do occur,
glasses, plates, cups etc., bulbs blow and sometimes things stop working,
please let me know so that minor items can be replaced for other guests to
use at no cost to you. We reserve the right to charge for more serious
damage especially if this has been deemed wilful and not preventable.
In extremely rare circumstances where the
leader of the party or members of the party are considered unfit or
incapable of taking over the cottage e.g. drunk and disorderly, or during
hire display examples of such behaviour and cause nuisance, the cottage will
be repossessed and no refund made. Holiday lettings are Exempt from the
1977 Housing Eviction Act
If there is equipment failure please let us
knows immediately so that remedial action can be taken.
I and my husband, the (and contracted Workmen
or emergency services) reserve the right to enter Pen Y Banc Cottage or the
Cross Keys, without prior notice (if this is not practical or possible
because you are not available) in special circumstances or if emergencies
arise e.g. repairs, burst pipes, fire.
Please keep the garden gate shut to avoid
loose sheep from wandering in the garden and eating the flowers.
If for any reason you are not happy with the
cottages please let me know as soon as possible, we will always endeavour to
rectify the situation and we are happy to accept suggestions and ideas on
how we can make your stay more comfortable.
This is not allowed in the cottage or covered
area. If smoking in the garden please dispose of cigarette butts safely to
avoid possible fire risk.
guests in your party
Pen Y Banc Cottage accommodation is registered
with the Welsh Tourist board for four persons. Infants less than two years
of age are not counted as full members of your party. The number of people
in your party should not be more than advertised for the size of the
accommodation. Guests should be indicated on the booking form but if a
change is required due to change in circumstances please let us know.
possessions safety and security
We do not accept responsibility for personal
possessions. Vehicles and contents are left at your own risk. We advise
you to ensure that you lock the front door when relaxing in the back garden.
Consideration will be given to well behaved
dogs. The dog must not be allowed on furniture, or be allowed upstairs to
ensure hygiene standards and prevent allergic reaction in future guest. A
stair-gate is available. The pet must not be left alone in the cottage
because of the potential of damage and chewing the woodwork and furniture.
Owners are responsible for any additional cleaning in the cottage and the
garden and guest should dispose of dog waste ensuring prevention of
Toxoplasmosis and other infectious diseases. Especially to children and
pregnant women and (me the gardener) because this is a live stock area it is
advised that dogs be kept on a lead when out, supervised and kept under
control at all times.