~ Two Traditional Holiday Cottages - Bala - North Wales ~

(proprietor and manager Carol Keys-Shaw)

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Pen Y Banc Cottage, Sarnau, Bala, Gwynedd, LL23 7LG


Cross Keys, Llandderfel, Bala, Gwynedd, LL23 7HP

Reservation, Enquiries and Booking

Terms and Conditions

Reservations by telephone:   UK Calls    01490 460 592

            Outside UK    + 44 (0)1490 460 592


  Booking Facilities on site or print off the form and post

         Email  infocarolscottages@btinternet.com


In order to ensure that your holiday is enjoyable and that the cottages meet your expectations  please read  the following Terms and Conditions and other details regarding the cottage on the web site including the Access Statements regarding both cottages before booking, since they may not met the structural/access requirements of all potential guests and visitors  

Pen Y Banc is set into the sloping landscape into the hill.  Pen Y Banc, essentially means, “Top of Bank” and is built on two levels with several low steps approaching the front door.  

The Cross Keys is a late 18th Century building and many quirky features relating to its age, such as some low doors, a cellar with internal steps although there is a gate at the top. It is in the oldest part of the village which slopes down to the River Dee which meanders through the valley, approximately five minutes walk away.

When you make a reservation and booking it will be understood that the terms and conditions of hire are acceptable to you. 

Please contact me if you require further information about the cottage before booking.  I will always make every effort to ensure that your holiday is comfortable and enjoyable since it is always my hope that you will return or recommend the cottage to you family and friends.

Reservations and Booking

The person making the booking must be 18 years or over.  They will be regarded as the party leader and take responsibility for ensuring that the cottages meet the requirements of the other members of the party during the hire of the Cottage.

All bookings are based on availability.  Once a reservation has been made, this will be held for seven working days to allow deposit and postal booking form to be sent.  Booking can also be made on line but unfortunately we do not have a facility for processing debit/credit cards.

All payments are in Pounds Sterling £.  For advanced bookings, a non-returnable deposit of £50 will be required in BACS Transfer or Cheque The remainder of payment will be due six weeks before date of arrival. 

We shall however endeavour to remind the customer that payment is due.

If the booking is within six weeks of hire, payment in full will be required.

The booking will be deemed to have been accepted from the person named as the “first name” on the booking form or the person giving their name in a telephone booking.  A binding contract will then come into existence with Carol Keys-Shaw (the owner) once the deposit has been received.  

Cancellation by the Customer

In the event of a cancellation you must let me know immediately and this must be confirmed in writing by letter or email.  If you cancel the holiday six weeks before commencement you are still liable for the payment in full, but I will try to re-let “Pen Y Banc Cottage”.  If I am able to do so, then the remaining payment will not be required.  In the event of exceptional circumstances where this can be supported by evidence, consideration of individual circumstances will be made.  The holiday maker may be covered by household insurance or holiday insurance cover in such serious events.  It is advisable to consider taking out cancellation insurance cover. If your present policies do not cover this.

Unavailability of property of the Cottages

 In the event of circumstances completely beyond our control such as, act of god, fire, flood, snow storms, national disaster, sea port industrial action, volcanic eruption, compliance with law or government order, (Foot and Mouth exclusion zone) “force majeure” will come into effect.  We regret that we cannot accept liability or pay compensation as a result of force majeure.   We would however always attempt to be fair and return Payment providing there is evidence to support claim.

Arrival and departure

Weekly bookings are generally from Saturday to Saturday but can be flexible e.g.  Sun to Sunday or Short break bookings can be made at any time during the week.  These are more likely to be available in the off peak periods subject to availability.   I request that guest leave by 10.15 am to ensure that time can be given to clean and prepare the cottage for the next visitors who will arrive from 3.30 pm

If you are likely to be considerably delayed, please advise me since all parties are met on arrival and shown around the cottage.  The cottage will still available for the time booked, even if you are delayed by days. 

Looking after the property and Guests Responsibilities.

We recognise that you are on holiday and do not want to spend your time cleaning, we do however ask guests that they treat the property and contents with respect and leave it in a tidy condition.

Please do not go upstairs with muddy boots or shoes and in so doing damage carpets. 

Guests must not use the property for any unlawful or commercial purpose including re-assigning or subletting or otherwise allowing anyone to occupy it that has not previously been accepted. 

Minor breakages and accidents do occur, glasses, plates, cups etc., bulbs blow and sometimes things stop working, please let me know so that minor items can be replaced for other guests to use at no cost to you.  We reserve the right to charge for more serious damage especially if this has been deemed wilful and not preventable.

In extremely rare circumstances where the leader of the party or members of the party are considered unfit or incapable of taking over the cottage e.g. drunk and disorderly, or during hire display examples of such behaviour and cause nuisance, the cottage will be repossessed and no refund made.   Holiday lettings are Exempt from the 1977 Housing Eviction Act

Equipment failure

If there is equipment failure please let us knows immediately so that remedial action can be taken. 

I and my husband, the (and contracted Workmen or emergency services) reserve the right to enter Pen Y Banc Cottage or the Cross Keys, without prior notice (if this is not practical or possible because you are not available) in special circumstances or if emergencies arise e.g. repairs, burst pipes, fire. 

Please keep the garden gate shut to avoid loose sheep from wandering in the garden and eating the flowers.


If for any reason you are not happy with the cottages please let me know as soon as possible, we will always endeavour to rectify the situation and we are happy to accept suggestions and ideas on how we can make your stay more comfortable.


This is not allowed in the cottage or covered area.  If smoking in the garden please dispose of cigarette butts safely to avoid possible fire risk.

Number of guests in your party

Pen Y Banc Cottage accommodation is registered with the Welsh Tourist board for four persons.  Infants less than two years of age are not counted as full members of your party. The number of people in your party should not be more than advertised for the size of the accommodation.  Guests should be indicated on the booking form but if a change is required due to change in circumstances please let us know.

Personal possessions safety and security

We do not accept responsibility for personal possessions.  Vehicles and contents are left at your own risk.  We advise you to ensure that you lock the front door when relaxing in the back garden.


Consideration will be given to well behaved dogs.  The dog must not be allowed on furniture, or be allowed upstairs to ensure hygiene standards and prevent allergic reaction in future guest.  A stair-gate is available. The pet must not be left alone in the cottage because of the potential of damage and chewing the woodwork and furniture.  Owners are responsible for any additional cleaning in the cottage and the garden and guest should dispose of dog waste ensuring prevention of Toxoplasmosis and other infectious diseases. Especially to children and pregnant women and (me the gardener) because this is a live stock area it is advised that dogs be kept on a lead when out, supervised and kept under control at all times. 



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